Where do you deliver?

1. We provide delivery to anywhere in Malaysia.
2. Shipping to international addresses can be arranged upon request. Please contact us at consumercare@tcboy.com.my for more details.

How long does it take for delivery?

1. We will process and ship out your order within 3 business days once payment is received by us. Customer may use the tracking information given via email to check the precise delivery date.

    2. Delivery lead time for orders to arrive (after processing and packing) is as follow:-.

•  Peninsular Malaysia: 7-8 business working days
•  Sabah & Sarawak: 8-10 business working days
  

    *subject to courier service’s changes

    3.Please keep in mind that there might be delay during peak season (i.e. public holiday, festive season, sales           season etc).All orders will be well packed with bubble wrap protection to ensure the product is delivered in its best condition.

How much is the delivery fee?

1. Delivery fee is calculated based on weight. You may try to add item to cart and checkout to check the shipping rate before placing an order.

Can I choose a specific date and time for delivery?

1. As all deliveries will be made by the courier company, customers are not able to choose a specific date and time for delivery.
2. However, you can check your shipment status by using the tracking information provided via email once your order has been processed by the courier company

How can I check the shipment status?

1. You will receive the tracking information via email once your order is processed by the courier company. You can use the information given to track your shipment.

I missed the delivery, what should I do now?

1. If there is no one at the address at the time of delivery, customer can communicate with the courier company directly to make arrangements.

Do you provide self-collection service?

1. No, we do not provide self-collection service at the moment.

Refund, Exchange and Return Policy:

1. There will be no refund or order cancellation entertained whereby for example in situations: such as inter alia change of mind, you just don't like the products or you have forgotten to insert discount code.
2. The product(s) can be exchanged depending on situation, for example wrong item delivered. Kindly contact us at consumercare@tcboy.com.my for further information.
3. In all cases, products returned must be in its original condition and original packaging.